Conflict resolution: finally resolve conflicts permanently!

Conflicts between managers, team members or departments cost energy

Once conflicts have escalated beyond a normal level, resolving them on one’s own is often exhausting and quickly overwhelms managers and those involved.

As a rule, a symmetrical escalation can be observed on both sides within a short period of time, which makes finding a sustainable conflict resolution more difficult:

• very quickly, the parties to the conflict only have a selective perception. They only perceive that which confirms their prejudices against the other side and ignore everything else. As a result, each side feels legitimized in its actions – a spiral of escalation is set in motion.
• Both sides are spending a lot of energy on the conflict, and that energy is now tied up here and missing elsewhere
• the events no longer take place on a logical level, and are removed from rational control.

Conflict resloution is a focused and effective approach to dealing with and resolving conflicts within a team. However, one person on their own cannot permanently change the climate in a group for the better. This requires a fundamental willingness on the part of the other conflict parties to face up to the conflict and work through it.

Resolving conflicts permanently – with professional conflict resolution techniques

Our proven method for resolving conflicts in teams and companies promotes a willingness to face up to the conflict. Neither party is exposed in the process. In our workshops on resolving conflicts in teams

This is how we proceed in conflict resolution

1. Highlighting the issues
2. Focus on the points of contention
3. Recognize and work out the interests behind the points of view and the relevant demands
4. Joint search for potential solutions
5. Viewing and evaluating the potential solutions
6. Building bridges over emotional obstacles
7. Reaching an agreement
8. Support and follow up on implementation

Selection of proven methods from our conflict resolution workshops

Your benefits

• Constructive clarifications
  We know and avoid the “stumbling blocks” in the development of viable solutions
• Sustainable solutions
  We ensure the delivery of long-term solutions. Anything else would be a waste of time.
• Strengthening the organization
  Your company/your organization learns to deal with conflicts competently on a long-term basis
• Security
  Proven approach to conflict resolution

Our customers value us for the following:

• The systemic approach: conflicts usually have several causes. In order to achieve sustainable changes, it is usually not enough to look at individual influencing factors
• The “art of the relevant question“: questions that are appropriate to the given situation, and sometimes “outside the box”, that open up new perspectives and promote the group’s knowledge-based progress
• The ability to mirror back what happens in the group: resistances, structures, hidden connections…
• Perception: for what is contained between the lines and has not (yet) been said
• Versatile methods: a varied process, which is appropriate to the given situation, wakes up tired minds and boosts the overall energy of groups – especially in conflict situations
• Consistent visualization: so that everyone knows the current state of affairs at all times
• Sensitive leadership: sometimes it simply takes the “right questions at the right time” to promote new insights
• Impartiality: we always remain neutral, do not adopt a point of view, but challenge and support the conflicting parties in solving their problem

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Conflict resolution – Summary