Conflicts arise in almost all workshops and team development processes that we supervise. Not all of them have to be worked on in detail. This is usually only necessary if teamwork is noticeably and permanently disrupted. Under those circumstances, an external conflict mediation with the help of an experienced conflict mediator can be worthwhile.

Here’s how we do it.

Table of Contents Conflict Moderation

1 Conflicts between managers, team members or departments cost efficiency – and revenue
2 Resolve conflicts permanently – through conflict mediation
3 This is how we proceed in conflict mediation
4 Proven methods from our conflict resolution workshops (selection)
5 Your benefits
6 Our customers appreciate
7 Are you in need of conflict mediation?
8 Unser Angebot zur Konfliktlösung

Conflicts between managers, team members or departments cost efficiency – and revenue

Once conflicts have escalated beyond a normal level, a solution under your own steam is often exhausting and tends to soon overtax those involved and their executives.

As a rule, a symmetrical escalation can be observed on both sides within a short time, which makes sustainable conflict resolution difficult:

the conflicting parties very quickly only tend to have a selective perception of the situation. They only perceive what confirms their prejudices against the other side and ignore everything else. Therefore, each side feels legitimized in its actions – and a spiral of escalation is set in motion.
Both sides invest a lot of energy into the conflict, which is now tied up here and missing elsewhere.
Events no longer take place on a logical level, and are no longer subject to rational control.

Conflict mediation is a focused and effective approach to dealing with and resolving conflicts in the team. However, a single person cannot permanently change the atmosphere in a group for the better. This requires a fundamental willingness by the other parties to the conflict to face the conflict and to deal with it.

The following basic conditions must be metfor conflicts to be addressed effectively:

There has to be a shared awareness that conflicts exist.
It takes a fundamental willingness on all sides involved to work on the existing conflicts.
The participants must have a genuine interest in resolving the conflicts.

Resolve conflicts permanently – through conflict mediation

Our proven method for resolving conflicts in teams and companies fosters their willingness to face the conflict. In the course of this, none of the parties is exposed. In our workshops for resolving conflicts in teams

the deeper causes of conflict are worked out and disclosed
sort viewpoints, interests and needs of the conflicting parties with it
learn to understand the deeper motives of the other conflict party
narrowed perspectives on the conflicting parties are widened and liquefied,
participants learn to understand their own share of the conflict – and how to avoid it in future –
the participants learn to talk to each other again,
expand your range of activities (as a team member or manager)
the parties to the conflict jointly develop sustainable solutions

Conflict solutions for all cases

In our conflict resolution workshops, we develop viable solutions for conflicts between

individual employees,
departments,
teams,
divisions,
executives.
Conflicts within teams
Disputes or conflicts in management teams

This is how we proceed in conflict mediation

Define the underlying issues
Shine a light on the points of contention
Recognize and work out the interests behind the viewpoints and demands
Joint search for solution options
View and evaluate the options for solution
Build bridges over emotional obstacles
Reach agreement
Support implementation and follow up

Proven methods from our conflict resolution workshops (selection)

Mediation

Mediation is a structured processthat typically proceeds in five phases :

Opening / clarification of the process
Collection of topics and perspectives on the conflict case
Making thebackground visible: what is the real conflict behind the conflict? What are the interests and needs of the conflicting parties?
Development of solution options
Agreement and final agreement – written for clarity.

Conflict resolution conversation

Similar to mediation, in addition , however, one-on-one discussions with parties to the conflict can be held beforehand and also between individual meetings (“pendulum diplomacy”;).

Harvard method

A method that has already been able to resolve conflicts that have become firmly established in international politics. The basic principles of the Harvard method are:

Separate thing from person
Concentration on interests – defer positions
Search options (“enlarge the common cake”)
Set decision criteria
Keep an eye onBATNA (“Best Alternative To Non-Agreement”

Conflict mapping

Visualization helps: conflict topics and conflict parties are graphically related to each other. The “view from above” of the conflict events releases insights and enables a fresh look at possible solution options.

Conflict resolution workshop

This format has proven very useful in other situations:

The parties to the conflict initially work separately and write down their own position: where does it hurt, which are our / my “pain points”;?
Conflicting parties meet in one room. Each party represents its own position – the other conflict party initially only listens.
The moderator creates an inventory of the issues to be solved.
Afterwards, solutions for the factual questions are worked out together .

In the event of team conflicts, we offer special workshops: “Team conflicts / resolving team conflicts”. With us you also get one Free initial consultation with initial assessments and solutions.

Your benefits

Constructive clarifications
We know and circumvent the “stumbling blocks” in the development of viable solutions
Sustainable solutions
We deliver sustainable solutions. Anything else would be a waste of time.
Strengthening the organization
Your company/organization learns to deal with conflicts proficiently on a permanent basis
Confidence
Proven approach to conflict resolution

We are a team of experienced conflict mediators and change-managers. We offer our conflict resolution workshops throughout Germany and beyond.

Erfolgreiche Unternehmen profitieren von unserer Beratung:

Alle Referenzen

Our customers appreciate

our systemic approach: conflicts usually have several causes. In order to achieve sustainable changes, it is usually not enough to look at individual influencing factors.
the “art of the well-posed question“: situation-oriented questions, some of which are borne out of lateral thinking, open up new perspectives and promote the increase of knowledge within the group
the ability to reflect what is happening in the group in that instance: resistance, structures, mechanisms, hidden connections…
intuition: the ability to read between the lines and deciphering what was not said (yet)
versatile methods: a varied, situationally appropriate process flow awakens tired heads and promotes the overall energy of groups – especially in conflict-laden situations
consistent, ongoing visualization: so that everyone knows at any given time what the state of affairs is
well-dosed guidance: sometimes it just needs the “right questions at the right time” to foster new insights
impartiality: we always remain neutral, do not adopt a position, but challenge and encourage the conflicting parties in solving their problems

Are you in need of conflict mediation?

Kostenfreie Erstberatung!

Unser Angebot zur Konfliktlösung

Sie suchen Unterstützung bei der Lösung von Konflikten in Ihrem Unternehmen / Ihrer Organisation? Wir schaffen dauerhafte und tragfähigeLösungen!

Buchen Sie ein kostenfreies Erstgespräch.

Wir haben mehr als 19 Jahre Erfahrung im Konfliktmanagement und beraten Sie gern!

Enthusiastic customer opinions:

I am very satisfied with result. The workshop has been a major step forward for us. Thanks so much!

Marc SchumacherHead of Marketingmomox AG

Your vigilant and well-founded facilitation and inspiration helped us a lot. The team was also delighted!

Norbert KleinHead of DepartmentLandschaftsverband Rheinland

It was impressive to see how much came out of our workshop. That was outstanding!

Jörg GraichenFactory ManagerBrose Fahrzeugteile

Thank you very much for your phantastic support. We have really progressed a big step forward with your help.

Thomas KrämerManaging DirectorInitiative Romero CIR

Thank you very much for this team development process. I am glad that we booked your services.

Sabine BohlTeam LeaderStiftung SPI

We are more than satisfied with the result. Thanks again for doing an excellent job! We hope to continue working with you!

Christiane WinterAdvisorSenatsverwaltung Berlin

All customer opinions

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